Privacy Policy

Thank you for your interest in our website. The protection of your personal data is very important to us. We would therefore like to take this opportunity to inform you about data protection in our company. It goes without saying that we comply with the legal provisions of the General Data Protection Regulation (GDPR), the German Telemedia Act (TMG), and other data protection regulations.

I. Responsible authorities

MultiTrans AG
Hofer Straße 39
95183 Zedtwitz

II. Contact details of the data protection officer

ITS Hein GmbH

-Datenschutzbeauftragter MultiTrans AG-
Maintalstraße 155
95460 Bad Berneck

datenschutz@multitrans.net

III. General information on data processing

1. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis.

When processing personal data that is necessary for the performance of a contract to which the data subject is party, Article 6(1)(b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party, and if the interests, fundamental rights, and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing.

2. Purpose, processing, and legal basis

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG new) and other applicable data protection regulations.

We do not collect any personal data without your knowledge. You decide whether you want to disclose your data to us for an inquiry, offer, order or service provision. Your personal data will then be used exclusively for the purpose of processing your inquiry and order or for fulfilling the requested service. If you provide us with data within the scope of your consent, you have the right to revoke this consent to the use of your data at any time. Until the time of revocation, the processing of your data remains lawful.

We collect, process, and store your data exclusively for the purpose of fulfilling the contract, i.e., processing your inquiry or order or other correspondence necessary for the purpose of the contract or within the framework of pre-contractual relationships. In particular, the processing of personal data serves to provide deliveries and services in accordance with your orders and wishes.

Furthermore, it serves to fulfill legally prescribed requirements, such as legal obligations in the context of billing and tax assessment of operational services in accordance with commercial and tax legislation or, if applicable, regulatory or other official or judicial requirements, or in the assertion of legal claims and defense in legal disputes.

When collecting data, we will inform you which data is absolutely necessary for processing and executing your order.

Relevant categories of personal data may include, in particular:

  • Personal data (first name, last name)
  • Contact details (address, email address, telephone number, and similar data)
  • Address data (registration data and comparable data)
  • Bank details

3. Recipients or disclosure of your data to third parties

Within our company, your data will be passed on to the respective departments/employees who need it to fulfill our obligations or in the context of processing and implementing our legitimate interests.

Your data will only be passed on to external parties in the following cases:

  • in connection with the execution of the contract;
  • for the purpose of complying with legal requirements under which we are obliged to provide information, report or disclose data, or where the disclosure of data is in the public interest;
  • to external service providers who process data on our behalf as processors (e.g., external data centers, support/maintenance of EDP/IT applications, archiving, document processing, controlling, data destruction, purchasing/procurement, customer management, marketing, billing, website management, auditing services, credit institutions, printing companies or data disposal companies, courier services, logistics);
  • to safeguard legitimate interests (e.g., lawyers, courts);
  • if you have given us your consent to transfer your data to third parties.

Your data will not be resold or marketed in any other way under any circumstances. 

4. Duration of storage

We will only store your personal data for as long as is necessary for the purpose for which it was collected or as required by law. If your data is no longer required, we will delete it or, in the case of legally prescribed retention periods, block it. If you legitimately revoke your consent, we will delete or block your data immediately.

However, statutory retention and documentation obligations arise from the German Commercial Code (HGB) and the German Fiscal Code (AO). These amount to up to ten years beyond the end of the business relationship or the pre-contractual legal relationship. Special legal provisions for a longer retention period may be applicable under the German Civil Code (BGB), such as the preservation of evidence within the framework of the statutory limitation provisions, which can range from three to 30 years.

5. Data transfer to third countries

As a matter of principle, your data will not be transferred outside the European Union (EU) or the European Economic Area (EEA) (so-called third countries). Exceptions to this are possible legal requirements (e.g., tax reporting obligations).

6. Use of third-party services

This website does not use Google Analytics.

Google Maps

This website uses Google Maps to display a site map. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, you consent to the collection, processing, and use of automatically collected data and data entered by you by Google, one of its representatives, or third-party providers.

The terms of use for Google Maps can be found at Nutzungsbedingungen für Google Maps. You can find detailed information in the privacy center at google.com: Transparenz und Wahlmöglichkeiten sowie Datenschutzbestimmungen.

Matomo

This website uses the open source web analytics service Matomo. Matomo uses so-called “cookies.” These are text files that are stored on your computer and enable an analysis of your use of the website. For this purpose, the information generated by the cookie about your use of this website is stored on our server. The IP address is anonymized before storage.

The information generated by the cookie about your use of this website will not be disclosed to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website.

If you do not agree to the storage and use of your data, you can deactivate the storage and use here. In this case, an opt-out cookie will be stored in your browser, which prevents Matomo from storing usage data. If you delete your cookies, this will also delete the Matomo opt-out cookie. The opt-out must be reactivated when you visit our site again.

Tracking is currently not active for you because your browser has informed us that you do not want tracking. This is a browser setting. To reactivate tracking, you must deactivate the “Do Not Track” setting in your browser settings.

7. Automatically collected information that is not personal data

When you access our website, the provider/host occasionally collects information automatically (i.e., not via registration) that is not associated with a specific person. For example:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

We do not use this information.

8. Contact

When you contact us by email, telephone, fax, letter, etc., we store the contact details you provide (first name, last name, address, email address, telephone number, and similar data) in order to respond to your inquiry. We delete the data collected in this context once it is no longer necessary to store it, or restrict its use in the case of statutory retention periods.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.

9. Data security

In accordance with data protection regulations, we have taken the necessary technical and organizational measures to ensure the security of your personal data and to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure, or access.

10. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller (if further conditions specified in the relevant provisions are met):

  • Das Auskunftsrecht nach Art. 15 DSGVO
  • The right to information under Article 15 GDPR
  • The right to rectification under Article 16 GDPR
  • The right to erasure (“right to be forgotten”) under Article 17 GDPR
  • The right to restriction of processing under Article 18 GDPR
  • The right to be informed under Article 19 GDPR
  • The right to data portability pursuant to Art. 20 GDPR
  • The right to object pursuant to Art. 21 GDPR
  • The right not to be subject to automated decision-making pursuant to Art. 22 GDPR
  • The right to withdraw consent to the processing of personal data pursuant to Art. 7(3) GDPR

Without prejudice to any other administrative or judicial remedy, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

If you have any questions, suggestions, or complaints regarding your personal data or your data protection rights, please contact us directly or our data protection officer. We will endeavor to inform you as soon as possible whether and which personal data we have stored about you. If, despite our efforts to ensure that data is accurate and up to date, incorrect information is stored, we will correct it immediately at your request.

11. Cookies

The MultiTrans AG website uses cookies. Cookies are text files that are stored on a computer system via an Internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a string of characters that allows websites and servers to be assigned to the specific Internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the person concerned from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified via the unique cookie ID.

By using cookies, MultiTrans AG can provide users of the website with more user-friendly services that would not be possible without cookies.

Cookies enable us to optimize the information and offers on our website for the benefit of the user. As already mentioned, cookies enable us to recognize users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, users of a website that uses cookies do not have to re-enter their login details each time they visit the website, as this is done by the website and the cookie stored on the user's computer system. Another example is the cookie used for a shopping cart in an online shop. The online shop uses a cookie to remember the items that a customer has placed in their virtual shopping cart.

The data subject can prevent the setting of cookies by our website at any time by means of a corresponding setting in the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable under certain circumstances.

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